FAQs

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How about delivery and the area cover?

Our delivery will start from 10.30am until 9.30pm which the goods you ordered will be delivered to your doorstep.
For the initial stage, we will cover areas according to place that are published on Setia Grocer Online website. In the future, we will expand our business (delivery area) to bigger coverage.

What if I am not home for delivery?

Our deliveryman will return the goods to the Setia Grocer Online store (at where goods are picked). Customer Service will contact you to reschedule to another date and time for next delivery.

Can I get same day delivery?

We are always ready to help you with your enquiries. All messages are responded to in the order that they are received and as quickly as possible by our supportive customer services at WhatsApp +6019-3259475 or email to us at [email protected]

What is Setia Grocer Online?

Setia Grocer Online is an online store, where customers are able to shop more conveniently from the comfort of their own home at any time.
Everything you need is just a mouse click away.
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What are Setia Grocer Online operating hours?

Our office operating hours are from 8.00am to 6.00pm daily while taking order time close at 3.30pm daily. During this MCO 3.0 if you place order and make payment after 3.30pm, our Setia Grocer Online team will proceed your order to the next day.

What is special about Setia Grocer Online?

Setia Grocer Online is an online shopping channel that offer variety of products that may suits your daily need whenever and whatever you are doing as long as have internet connection. Your goods packed and delivered with care and love. Our motto was Order Today Delivery Tomorrow !

The guide price

The guide price is based on today’s prices in store. However, as we shop for your order on the day you want it delivered, some of the prices may have changed.

Weighed products

The guide price on the website uses an estimate weight for weighed products such as such as fish and shell. But what you pay will be based on the exact weight of your product, so the price may vary slightly.

Promotion dates

Any Products on promotion need to be delivered before the promotion end date (shown on the product page) to qualify for the promotional price. If your delivery date is after the promotion end date, the promotion price will not be applied.

Goods risk

All risk in the Goods shall pass to you upon acceptance of delivery of the Goods. At the time of Delivery of Goods, you must ensure adequate arrangements, including access where necessary, are in place for the safe delivery of such Goods.

Goods acceptance

Please check before sign the invoice as a proof of acceptance.

Difference price

The difference price due to weighed products or else will need to pay by cash at the door when our deliveryman at your house if the price is higher. If the price is reduced, the refund process will be done.

 

 If the value of the goods delivered is higher than the value stated in the order confirmation or if the Customer considers that the difference between the price charged and the guide price shown on the website is unacceptable, the Customer has every right not to accept the goods. The amount for goods that have not been accepted shall not be charged to the Customer’s payment card if he/she has provided payment card details in advance in order to pay online.

Refund process

If you have any problem with your products or have missing items that we may overlooked, you may contact us immediately 3 hours after the goods have been delivered to you. Refund will be taken place within 72 hours after the delivery date and confirmation has be done.

Customer service

We are always ready to help you with your enquiries. All messages are responded to in the order that they are received and as quickly as possible by our supportive customer services at WhatsApp +6019-3259475 or email to us at [email protected]

Can I get same day delivery?

We love to hear from you. Call us at +03-33585649 in between 8.00am – 6.00pm from Monday to Saturday.We are always ready to help you with your enquiries. All messages are responded to in the order that they are received and as quickly as possible by our supportive customer services at WhatsApp +6019-3259475 or email to us at [email protected]

Still have a question?

Please contact us for more information.

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